The date that signifies when a specific software or appliance release will no longer be available for purchase. The Product Lifecycle Support Policy web pages will be updated with respect to any changes as of their effective date.
Citrix reserves the right to make changes to its Product Lifecycle Support Policy, for all products or a particular product, at its sole discretion, from time to time, as business needs require, without notice. It is not intended to benefit any third parties or apply to any third party products. The Product Lifecycle Support Policy is intended exclusively for the benefit of Citrix customers with respect to the products they purchase. The customer will be using the product within the terms of the product license as-is. While there may be historical information in the Knowledge Center or other online resources, it is no longer updated and is provided on an as-is basis. Once a product release reaches its End of Life date, the customer may continue to use the product within the terms of product licensing agreement but the available support options will be limited. Your Citrix support representative will tell you the appropriate steps to resolve technical product issues.įor the purpose of this policy, the following support definitions apply: In some situations, Citrix may determine that an escalation is required in order to further isolate the issue and potentially resolve it with a new product update. This may include recommendations to apply configuration changes, existing product updates or upgrades.
Once identified, Citrix may recommend the next steps required to resolve or prevent the issue. The goal of Citrix support programs is to provide our customers with the tools and knowledge needed to identify any technical issue they have experienced.
Customers should address these situations through the technical support programs described in the Support Programs and Services section of the Citrix web site.Ĭitrix lets you choose the right technical support program for your needs, with options including free web-based tools, our extensive network of solutions providers and technical support directly from Citrix. Occasionally, issues may arise which impact product performance or functionality. While Citrix strives to produce the best quality software, it is virtually impossible to test against all scenarios and software environments.
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